Returns Policy
Overview
At PuffyGoods, customer satisfaction matters to us. This policy explains when and how returns are accepted.
Return Window
Returns must be requested within 15 days of delivery. Requests made after this period will not be accepted.
Eligible Reasons for Return
We accept returns only in the following situations:
- Damaged Item — the product arrived broken, torn, leaking, or otherwise physically damaged.
- Expired Item — the product had passed its expiry date at the time of delivery.
Returns for any other reason (change of mind, wrong order placed by customer, etc.) are not accepted unless approved separately.
Conditions for a Valid Return
- Request raised within 15 days of the delivery date.
- Clear photos or a video showing the damage, or the expiry date on the packaging.
- Order number included with the request.
- Item unused and, where possible, in its original packaging.
How to Request a Return
- Message us at Whatsapp or email within 15 days of delivery.
- Share your order number along with photos/video of the issue.
- Our team will review and respond within 2–3 business days.
Resolution Options
Once a return is approved, you may choose:
- A free replacement of the same item (subject to availability)
Approved refunds are processed within [7] business days.
Not Covered by This Policy
- Return requests made after 15 days of delivery
- Damage caused by misuse after the item was delivered in good condition
- Items with no photo/video proof of damage or expiry
- Used, altered, or worn items (except where the fault itself is the reason for the return)